What are Credits & what are they needed for?
Credits are needed to generate images with our products.
Purchased credits for a product cannot be combined with other products.
There are two different types of credits:
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Subscription Credits: You receive subscription credits at the start of your subscription month
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Top-Up Credits: Top-Up credits can be purchased if you run out of subscription credits. These credits will be used after all subscription credits have been used.
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For more information please read our FAQ
What are my credits worth?
What are credits?
Credits are used in the Eventstudio WebApp to generate images, videos, and audio.
You can purchase credits in our webapp or api. Credits are only usable with the specific service/product.
Generations use a different number of credits based on the Model and Rendering settings you choose.
Eventstudio Pricing
We offer different subscription packages for the Eventstudio WebApp. Each package comes with a defined amount of credits, which are provided at the beginning of your subscription. Different packages offer different features.
Further information about the features of our Eventstudio WebApp can be found here: Webapp-helpcenter
Create your own filters with self-prompting capabilities, or choose from a library of over 200 premade options. Enjoy flexible image ratios, versatile endpoints (single, group, and more coming soon), and swift email support within an hour during service hours.
Basic Functionality
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AI-Generation for Single and even Multiple Person (max. 6)
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FIltercreator Access - Create and offer your AI-Filter
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Access to 200+ Standard AI-Filters
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Diverse Event Setup Options (Ratios, Sizes, Sharing-Options)
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Diverse Management functions (Gallery, Filtershowcases etc.)
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Up to 1 simultaneous creation
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​Access to our scalable AI-Models & Infrastructure
Overview of Packages & Services for Eventstudio WebApp
In addition to a specific amount of credits, we offer different services. Learn more in our Helpcenter.
Features
Monthly Prices
One Time Credit packages
One-Time Credit Packages can be purchased if you have an active subscription. One-Time Credits must be used within 6 months, after which they will expire.
Click here to learn more about our Eventstudio Webapp
API Pricing
Create your own filters with self-prompting capabilities, or choose from a library of over 200 premade options. Enjoy flexible image ratios, versatile endpoints (single, group, and more coming soon), and swift email support within an hour during service hours.
Overview of Packages & Services for API
We offer different subscription packages for the API. Each package comes with a defined amount of credits, which are provided at the beginning of your subscription. Different packages offer different features.
Further information about the features of our API can be found here: API-helpcenter.
Basic Functionality
-
Create your own filters with self-prompting tools.
-
Access 300+ Standard Filters in a growing library.
-
Flexible image ratio and quality options for your designs.
-
Multiple API endpoints, enabled for single, two and even multiple persons
-
​Up to 3 simultaneous creations
-
Online Documention
Features
Monthly Prices
One-Time Credit Packages
You can purchase One-Time Credit Packages if you have an active subscription. One-Time Credits must be used within 6 months, after which they will expire.
Available packages:
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500 Credits
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1000 Credits
Click here to learn more about our API
Frequently Asked Questions
Do credits expire?
• Initial credits on Free plans do not expire.
• Credits received with Eventstudio WebApp Subscriptions (Small, Medium) or API Subscriptions (Tier A - Tier D) expire after one month. For example, credits granted with these subscriptions are valid for only 30 days from the start of the subscription.
• Purchased Credits from One-Time Credit Packages expire within 6 months. These credits must be used within this time frame, or they will be lost.
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How many credits come with my plan?
• The number of credits you receive depends on your selected subscription package. After a successful payment, you will receive the specific amount of credits in your account.
• Credits are added to your account at midnight CET after your subscription renewal is paid. If your subscription payment is processed after midnight CET, credits will be added to your account the next time the clock reaches midnight CET.
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What happens when I run out of credits?
Once you've used all your credits, you will not be able to generate further images with our services.
To regain access, you can:
• Purchase One-Time credit packages without changing your plan.
• Wait for your priority credits to reset in the next billing cycle.
Note: Purchasable One-Time credit packages are not available for Free plan users.
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How do I upgrade my plan?
You can upgrade your plan at any time, but the subscription change will be applied after your current subscription period ends:
• For monthly subscribers, the upgrade takes effect at the beginning of the next month.
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How do I know what my billing date is?
Your billing date is the day of the month on which you first initiated your plan. For monthly subscribers, this is also the day that you will receive your monthly subscription charge. You can find your billing date by clicking the user icon in the top right corner and selecting Manage your plan.
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Can I cancel my plan?
Yes, you can cancel your monthly subscription at any time. You will be able to use all the benefits and features of your plan until the end of your billing period, and you won't be charged again after that. You must cancel your subscription before the end of your current billing period. If you do not cancel, your subscription will automatically renew for the same period as before.
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Can I have credits refunded?
All generations in Credits Mode cost credits regardless of the outcome or whether you choose to download the output. Generative image technology is still developing, and results may not always match your expectations. Due to the experimental nature of generative video, we are unable to return credits for unsatisfactory generations.
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What happens if I have a generation error?
If a generation error occurs that is not due to a server error on the eventstation.ai side, please contact our support team for assistance here: Contact Us.
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Does the price include tax?
No, prices exclude tax. If applicable, tax is added at checkout based on your billing address. We don't charge sales tax in some regions but may adjust this based on tax obligations. Any changes will apply to future invoices.
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What payment methods do you support?
We process all payments through Stripe, which accepts credit or debit cards issued by networks like Mastercard, VISA, or American Express. PayPal and other digital wallets are not available at this time.
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Question not answered here? See our Helpcenter or Contact Us.
API Pricing
Create your own filters with self-prompting capabilities, or choose from a library of over 200 premade options. Enjoy flexible image ratios, versatile endpoints (single, group, and more coming soon), and swift email support within an hour during service hours.
Overview of Packages & Services for API
We offer different subscription packages for the API. Each package comes with a defined amount of credits, which are provided at the beginning of your subscription. Different packages offer different features.
Further information about the features of our API can be found here: API-helpcenter.
Basic Functionality
-
Create your own filters with self-prompting tools.
-
Access 300+ Standard Filters in a growing library.
-
Flexible image ratio and quality options for your designs.
-
Multiple API endpoints, enabled for single, two and even multiple persons
-
Online Documention
Features
Monthly Prices
One-Time Credit Packages
You can purchase One-Time Credit Packages if you have an active subscription. One-Time Credits must be used within 6 months, after which they will expire.
Available packages:
-
500 Credits
-
1000 Credits
Click here to learn more about our API